Privacy Policy

Welcome to Royal Guemar. Below are the general conditions of use of the services offered on the Site (the “Service” and the “Conditions of Use” respectively) that will govern the rights and obligations between users (the “Users” and / or the “User ”) And Royal Guemar. Royal Guemar especially recommends keeping a printed copy of the Conditions of Use By entering the Site, the User declares to know, know and accept these Conditions of Use. The Conditions of Use, as well as their modifications, will be effective immediately upon its publication on the Site. The use of the Site implies the knowledge and full acceptance by the User of the Conditions of Use. In case of not accepting the Conditions of Use or any change or modification thereof, you should not continue using the Site. Nature of the Service and destination of the Site. The Site has been programmed to constitute a virtual means for Users to access the gondolas of The Royal Guemar store in their home area. Users who can use the Services of the Site. The Services are only available to people who have legal capacity to contract. People who do not have this capacity, minors or whoever registers a legal entity as a User may not use the Services, they must have the capacity to contract on behalf of such entity and to bind it in the terms of these Conditions of Use Use of the Services.

The User, whether registered or “invited”, declares that the information provided when submitting the registration request will be accurate, correct and current, committing to inform immediately and reliably regarding any change, being in turn entirely responsible to Royal Guemar for the damages that the breach of said obligation may entail, including but not limited to costs of physical location of the User, costs of summons and summons, etc. The User accepts that he will use the Services exclusively for the purposes stipulated in (a) the Conditions of Use and (b) any applicable norm or regulation, whether of a municipal, provincial or national nature, including but not limited to laws, decrees, ordinances, resolutions , directives, etc. The User agrees not to disclose their password to third parties that are not authorized by the User to access the Site Services. Area of ​​application. These Conditions of Use are applicable to any of all the sales of products and / or services to be made by Royal Guemar within the United State. Placing an order implies the express acceptance of the User to these Conditions of Use. By accepting these Conditions of Use, registering as a User or entering as a “guest”, you declare under oath and certify that you are 18 years of age or older. If you do not agree (or cannot comply with) any of the rules in the Terms of Use, do not use the Site. All information provided when operating the Site must be accurate and truthful. Providing inaccurate or false information constitutes a serious violation of these Conditions of Use. By confirming your order at the end of the process of an operation, the User agrees to accept the items purchased and pay their price, entering into a purchase-sale contract with Royal Guemar of merchandise. References to third parties.

References on the Site to third party names, brands, products or services, or hypertext links to third party websites or information are provided solely as a convenience to the User and in no way constitute or imply endorsement, sponsorship or recommendation by Royal Guemar regarding the third party, its information, products or services. Royal Guemar has no control over the practices or policies of those third parties, or the content of any third party’s Web sites, and makes no representations or promises with respect to third party products or services, or the content or accuracy of any material hosted on such third party sites. If the User decides to navigate or follow a link to any of such third-party websites, she does so entirely at her own risk and responsibility. Purchase order corresponding to each order. The User must formulate her order in the same way that she fills her cart in our stores, that is, by virtually touring the store shelves, choosing the merchandise she wishes to buy and indicating the quantity she wishes to buy for each item. The Site procedure gives you the opportunity to add or remove items from the order, to cancel it completely and to review it. There may be minimums or maximums in the quantity, volume or price of the items included in a purchase order. All the prices published on the site are exclusive prices for the online purchase of the products and may differ or be identical to the prices published in the rest of the branches depending on the case. Acceptance of orders.

Please bear in mind that it may happen that after an order is approved by the User, for different reasons Royal Guemar is not in a position to accept it in whole or in part and must therefore cancel or exclude from it some items ordered by the User. Some situations may lead to some items in your order being excluded from it, either due to limitations in the quantities available for purchase; missing merchandise in the respective gondola; lack of authorization to the operation by the issuing entity or administrator of your credit card; inaccuracies or errors in the product or information; or problems identified by the credit and pricing fraud prevention department. For your security, we inform you that we may eventually require information or carry out additional verifications before accepting any order. If all or part of your order is canceled or if additional information is needed to accept your order, we will contact you. In all cases where a modification or partial cancellation of their order must be made, the User will always have the right to cancel the entire order. Royal Guemar, in use of its powers, reserves the right to definitively cancel any operation after the verification of the data entered, in which case the decision will be communicated to the user. All purchases made will be subject to the reported stock, due to the delays of the system updates, it is possible that it allows you to make a purchase that must later be canceled due to lack of stock. In that case you will be informed in the confirmatory email. Form of delivery and payment.

Once an order has been confirmed and the amount of your invoice approved, unless there are exceptional inconveniences for the acceptance of the order by Royal Guemar, which will be duly communicated to you, you will receive an email within 24 hours confirming that the operation has been successful. If the User does not receive such notification via email, they should contact Royal Guemar Customer Service Center in order to verify that there were no registration errors when entering the mailbox. Currently the User has only one method of delivery of the merchandise: Home delivery. The purchase must be received preferably by the owner of the payment method used, or by an authorized person who complies with the Conditions of Use of the Site. The User may designate a person authorized to receive the merchandise and / or service purchased at the delivery address indicated only for the “Home delivery” mode. In all cases, in order for the merchandise and / or service to be delivered, the person who receives it must show their ID. When delivering the Product, you will be asked for your ID in order to confirm that you are the Owner or Authorized to receive it. The delivery will only be made effective to the owner of the means of payment, without exception. Purchase confirmation email, which includes the order number. At the time of delivery, the status of the merchandise and accessories that come with it will be displayed to the User, and the User (or the person authorized by him, if applicable) must verify that the merchandise delivered corresponds to the items included in the order and in the remittance that will be presented to you in the act of delivery. The signature of the remittance and / or that of the payment receipt will imply a declaration of conformity with the delivered merchandise, without prejudice to the rights that may correspond to it in the event that it turns out to be defective for any reason. Cost of the home delivery service and cases of non-delivery. The home delivery service is enabled in certain locations in the country, which may be consulted during the online purchase process, at which time the User will proceed to select according to their convenience. The home delivery service will be carried out within a minimum margin of 3 days (which may be extended up to 10 business days depending on the location of the delivery address informed by the User) and will have a cost, which will appear expressed and differentiated in the stage of the cart filling process prior to issuing your order. Said cost will be added to that of the goods detailed in the corresponding electronic invoice. The confirmation of the order and the payment made online, will imply the User’s acceptance of the cost of the home delivery service and consequently also the total amount of the corresponding electronic invoice that he will receive in the e-mail registered in the order. In the event that on the day of delivery we do not find a holder authorized to receive it at the address (either the User and / or the person authorized by the latter, if applicable), another delivery date will be coordinated for which the customer You can communicate via mail. In the event that due to unforeseen difficulties, Royal Guemar cannot fulfill the delivery at home, according to the deadlines by geographical area, you will be notified in no more than five (5) business days and the delivery of the merchandise for a new day and time to be agreed, without accruing any additional charge for the User. Any agreed-upon delivery date is estimated, making it clear that there may be delays in the delivery of the product derived from a number of variables beyond the control of Royal Guemar.

Payment methods. The Site has the most used payment method and it is not necessary to be a registered user to make the purchase. It is the right of Royal Guemar to include, exclude or suspend any means of payment. Type of vouchers to issue. For online sales, for the moment only electronic invoices will be issued to the Final Consumer. It will be sent to the e-mail informed in the order, without exception. In case of not receiving it, contact the Customer Service Center via email to corroborate a possible error in the loading of the e-mail in the order. Operation and Security of the Site. The User agrees not to access or attempt to access the Site or use any of the Services by any means other than the interface provided by Royal Guemar. Likewise, you agree not to get involved in any activity that interferes or interrupts or has sufficient entity to interfere or interrupt the provision of the Site Services or the servers and networks connected to it. Users are prohibited from violating, violating and / or in any way affecting the normal use and security of the Site, including, but not limited to: a) accessing data that is not intended for that User or entering a computer or a account to which the User is not authorized to access; b) try to probe, analyze or test the vulnerability of a system or a network or break security or authentication measures without proper authorization; c) attempt to interfere with the service to any User, computer or network, including, without the following enumeration implying limitation, when it is done through means of sending a virus to the Site, overloading, flooding (“flooding”). Massive unsolicited messages (“spamming”) sending destructive codes (“mailbombing”) or canceling software instructions (“crashing”). Violations of system or network security may give rise to civil or criminal liability .Royal Guemar will investigate events that may implicate such violations and may involve cooperating with law enforcement authorities to prosecute users who engage in such violations. You agree not to use any device, software, or routine to interfere or attempt to interfere with the proper functioning of this Site or any activity that takes place on this Site. You further agree not to use or attempt to use any means provider, software, tool, agent or other device or mechanism (including without limitation browsers, spiders (spyders), robots and avatars) to navigate or search this Site, other than search engines and search agents that The Cream Cheese makes available on this Site and different from third-party Web browsers available to the general public (for example, Mozilla Firefox, Internet Explorer, Opera, Google Chrome, among others). The User and / or the occasional navigator of the Site accept and expressly acknowledge that any fact, act or omission related to the aforementioned and that have an entity to affect the security and / or the normal development of the Site have sufficient entity to cause Royal Guemar considerable damages including but not limited to loss of profits due to a drop and / or decrease in sales, damage to its brands, commercial image, loss of customers, etc. Passwords and security of the User’s account. By accepting the Conditions of Use, the User acknowledges and accepts that she is solely responsible for maintaining the confidentiality of her password. Consequently, the User accepts that she will be solely responsible to Royal Guemar for each and every one of the activities carried out in her account on the Site. The User must immediately notify Royal Guemar of any unauthorized use of their password or account of which they are aware, through the Site. This notification must be made through the Site and, additionally, by sending an email to Royal Guemar, specifying in both cases and in detail all the information you have regarding the unauthorized use of your password.

Personal information. By registering as a User of this Site, you will provide information that, in Royal Guemar’s discretion, is necessary to provide a better service. The User’s personal data is collected for the purposes of complying with Royal Guemar’s business line, carrying out marketing and advertising actions. In the event that the User decides to provide their data, it is expressly consented that Royal Guemar may use them for operational purposes of the electronic commerce system on this Site and / or on other websites belonging to Royal Guemar and even to send them through different means offers of goods or services, promotions announcements, or advertising. By communicating your personal data to us through your registration on the Site, you give the consent provided by American law , including the possibility of transfer provided in its art. 11 that you can revoke at any time simply by requesting it via email and / or by any other way that can be easily credited. The Site has a strict privacy policy and protection of data generated by the online activity of its users. Royal Guemar will not deliver any type of personal data or individualized information about any of its Users to any third party, be it free or onerous, including any data related to the identity of its users, their habits, customs, areas of belonging, consumption habits, etc. You notify and authorize Royal Guemar to analyze the information related to its users as a group, and based on such analysis offer, individually or in conjunction with third parties, goods and services to its users. Royal Guemar is authorized to share depersonalized information related to its users with third parties. The User, as the owner of the personal data, has the power to exercise the right of access to them free of charge at intervals of not less than six months, unless a legitimate interest to that effect is proven in accordance with the provisions. Royal Guemar advises its customers to keep their details up to date. In this way they will periodically receive offers and promotions tailored to their needs. If you wish to update your data, please contact: info@royalguemar.com. Royal Guemar does not request data from its clients, neither by telephone nor by email, except in the cases stipulated in the point “Acceptance of Orders”. If there is a contact, it is intended to carry out a satisfaction survey or communicate any promotion or special benefit. Royal Guemar is registered in the National Registry of the National Directorate for the Protection of Personal Data, dependent on the Ministry of Justice and Human Rights as established by law.

Prices. Since the purpose of the Site is to allow Users to make purchases online, the published prices are the same as those of our stores. Although Royal Guemar strives to provide accurate information on these prices, errors can occur. In the event that an item appears in the lists of the Site at an incorrect price due to an error, Royal Guemar will have the right to correct the order by invoicing the price in force at the time of assembly of the order in the store or, of cancel the order by reimbursing the User the amounts paid. In this case, the User will be notified of the error, and with it the possibility of canceling or modifying the purchase of the product billed or offered incorrectly. Promotions. The promotions offered on the Site are not necessarily the same as those offered by other sales channels used by Royal Guemar, such as physical branches, catalogs or others, unless expressly stated on this Site or in the advertising carried out. for each promotion. In cases where the Site contains promotions that consist of the free or reduced delivery of a product for the purchase of another, then the dispatch of the good that is delivered free or at a reduced price, will be made in the same place where the product is dispatched. purchased product. You will not be able to participate in these promotions without jointly purchasing all the products included in them. Unless otherwise indicated or approved by Royal Guemar, promotions are not cumulative with each other. Descriptions and images of the merchandise.Royal Guemar tries to be as accurate as possible in its product descriptions. However, product descriptions or other content on this Site may not be accurate or contain errors. Without prejudice to the provisions, in the event of an error between the advertised image of a product and the purchased product, the User will have the right to cancel the order up to 15 calendar days after it was delivered without receiving any observation from the User. In the event of cancellation of the order once the product is received by the User, based on inaccuracies in the description or images of the product, the User must return the same in perfect condition, together with all its original packaging and all its accessories. The information on the characteristics of the products, which is accessed through this Site is obtained from statements made by the manufacturer of each product. Please note that manufacturers may sometimes alter their packaging and labels, so that the actual product packaging and accompanying materials may contain information that is different from what is displayed on the Site. Royal Guemar strongly recommends that in addition to the information presented online, you read the labels, warnings and instructions before purchasing, using or in any way consuming a product. For additional information about a product, please contact the manufacturer, distributor or importer.

Advertising. Royal Guemar reserves the right to include advertisements on the Site, which will be identified for the purposes of distinguishing them from information about the description and price of the items offered. These advertising inclusions are intended solely to draw the attention of the Users to certain offers and do not replace the descriptions of the products made on the Site corresponding to the article, which the User must use to evaluate and make their purchase online. Quantity limits and sales to distributors. Royal Guemar reserves the right, when it has justifiable reasons, to limit the quantity of items purchased per person, per household or per order. These restrictions may apply to orders placed on the same account or credit card and also to orders that use the same billing and / or delivery address. Copyrights and trademarks. Unless otherwise noted, copyright, trademark, trade dress and / or other intellectual property rights in all and any content on the Site are owned, controlled, or licensed by The Cream Cheese and they are protected by American laws and international treaties on intellectual property. The compilation (that is, the collection, sequence, structure, organization and assembly) of all the content on this Site is the exclusive property of The Cream Cheese and is also protected by American laws and international treaties on intellectual property. Royal Guemar and / or its suppliers and / or licensors expressly reserve all intellectual property rights to all texts, products, processes, technology, content and other materials that appear on this Site. Access to this Site does not confer on anyone any license to any intellectual property rights of Royal Guemar or of any third party, unless expressly authorized by Royal Guemar. The names and logos of Royal Guemar and all related product and service names, design marks and slogans are the trademarks or service marks of Royal Guemar. All other trademarks are the property of their respective registrants. No trademark or service mark license is granted in connection with the materials contained on this Site. Access to this Site does not authorize anyone to use any name, logo or brand in any way.

Termination. These Conditions of Use imply a contract that will enter into force as soon as the User accepts the Conditions of Use and / or uses the services of the Site and will remain in force until this contract is canceled either by the User or by Royal Guemar. The User may terminate this contract at any time, provided they do so for the future avoiding the use of this Site and / or being a Registered User, renouncing their registration following the procedure specially provided for this. Royal Guemar may also terminate this contract at any time, the notification of such termination being valid to the real or electronic addresses that the User has registered on the Site. Likewise, Royal Guemar may cancel the condition of User without prior notice, and consequently deny access to the Site Services or to buy through this means, if the User does not comply with any term or provision of these Conditions of Use. This clause It will apply whether or not the User is a registered navigator. Royal Guemar may at any time, temporarily or permanently, cancel this Site. Modifications to the Conditions of Use. In the event that these Conditions of Use are modified, such modifications will be published on the Site, with the version in force at the beginning of each session working on it. Since it is a website open to customers in general, Royal Guemar lacks the possibility of notifying each one of them in particular, except through publication on the Site itself, for which the User agrees to verify in forms the Conditions of Use with any use you make of it, understanding that when you start each session you accept those that are in force and published at that time in the form and with the effects established in these Conditions of Use.

General. The Terms of Use represent the entire agreement between the parties and supersede all previous agreements that may exist between them. The titles used in these Terms of Use are for reference purposes only and in no way define or limit the scope of the provision they title. If any provision of the same is considered unenforceable for any reason, such provision must be amended only to the extent necessary to make it enforceable and the other conditions of this Agreement will remain in full force and effect. Royal Guemar’s inaction with respect to a breach of this agreement by User or others does not constitute a waiver and will not limit Royal Guemar’s rights with respect to such breach or subsequent breaches. Applicable law, dispute resolution, procedural measures and notifications. This contract will be governed by and will be interpreted according to the legislation in force in the United State. Any conflict related to this contract or to the use that the User makes of this Site will be resolved by the competent ordinary courts according to current legislation and applicable to the existing consumer relationship between the parties. In the event that said legislation does not define a specific competence, the ordinary national justice will be competent in commercial matters based in Florida, this provision being applicable even if the User is actually domiciled outside the limits of United State, as it is understood that this place has been the place of celebration of this contract. Unless the contrary has been previously agreed and in writing signed between the User and The Cream Cheese, all notifications made to users in relation to these Conditions of Use will be published on the Site and will take effect from the date of their publication. The notifications that the User wants to send to Royal Guemar should be directed to info@royalguemar.com. For doubts about the Conditions of Use or other policies and principles that govern the Site, the User may make the queries that he deems appropriate by communicating via email to Royal Guemar Customer Service Center. All rights reserved.